FAQs

Most Common Questions

We’re open from Mondays -Fridays from 8am to 6pm and Saturdays from 9am to 5pm. We work on some holidays. Kindly call our customer service hotlines or check our social media platform and website for updated holiday schedules

Yes, we happily accept walk-in patients. We’re open to accommodate both scheduled appointments and individuals who prefer to visit us without prior booking.

Yes, we do offer home service for DNA testing, Selected medical laboratory Services & Ultrasound scans.

1) Contact our customer service team to inquire about the availability of home service for the specific procedure you require.
2) Provide them with the relevant details such as your Name, Contact Information, and address where the service is needed.
3) Our Team will assess the feasibility of providing the requested service at your location and provide you with any additional information or charges.

Yes. We accept results from other health facilities. However our Doctors may be asked to repeat some investigations based on their discretion to validate findings.

No, Currently, we don’t admit.

Yes we do. The cost of our DNA test starts from 1900ghs

DNA Paternity results are ready within 7-10working days. Express service 5-7 working days, requires an additional fee

You can call our customer service hotlines +233(0)53 054 1082 or +233(0)20 172 2288 for scheduling.

Yes please, clients can receive all their lab and scan reports via email or WhatsApp. All you need to do is to request the medium and provide the details and our dedicated staff will send you reports when they are ready.
NB : For DNA test results an authorisation letter to need to be given to any 3rd party coming to pick up. DNA Test Results can also only be sent via email not WhatsApp.

We offer multiple payment options, including cash, Momo, POS credit/debit cards.

Fasting instructions for blood tests vary. Please follow the specific instructions provided by your doctor. If you have any concerns or questions, it’s best to contact our clinic for clarification before undergoing the test.

For Blood Tests – Fasting Blood Sugar (FBS) and Lipid profile, requires 10-12 hours fasting.

On the other hand, Ultrasound procedures such as Whole Abdomen, Upper Abdomen and Hepatobiliary Tree requires 6-8 hours fasting.

The turnaround time for test results can vary depending on several factors, including the type of test. Generally, routine lab tests may take anywhere from a few hours to the next day to be available.

Yes. We serve holders of a number of private health insurance schemes. Please kindly call our customer service center any assistance.

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